January 2021 – Coronavirus Update
Posted on Jan 13, 2021Firstly we hope everyone had an enjoyable festive season and a very Happy New Year.
On behalf of all the team at Swatkins, we would like to thank you for your continued support in 2020. We really appreciate your business and we look forward to a positive 2021.
Swatkins is open!
We are pleased to announce we are open for manufacturing, engraving and dispatch every Tuesday and Wednesday in January 2021, until further notice. On Monday, Thursday and Friday our offices are closed. Should you require any information please email sales@swatkins.com and we will respond as soon as possible.
Our engraving department is working on a 1-2 day turnaround and our silverware factory is working on a 1 week turnaround for any special or repair items.
We want to reassure you that Swatkins Group is following all Public Health England’s advice on hygiene and safety during the coronavirus pandemic and most recent lock down. In line with the governments guidelines over the past few months, we are all working hard to help prevent the spread of coronavirus and so we have a limited workforce at this time.
We thank you in advance for your patience.
2019-2020 Catalogue continuing into 2021
Due to the events surrounding coronavirus, we will be continuing our ‘Finest Presentation Awards 2019-2020‘ edition into 2021.
The silver and base metals we use to manufacture our products have dramatically increased over the past 3 years, however we will not be increasing our catalogue prices for Swatkins products and they will stay the same for a third year. Please note any specially made or bespoke items will be re-quoted for 2021.
There are changes to our carriage costs, please email sales@swatkins.com for prices and more information.
Brexit
We are fully prepared for any European shipment following the new guidelines and regulations for customs requirements. Our commodity tariff codes are allocated to each item and will be clearly labelled on our invoice. We will require valid VAT, EORI and telephone numbers for all shipments leaving the UK mainland.
Our carriage charges for all EU shipments have changed. Please email sales@swatkins.com for prices and more information.
Orders and enquiries
Visit our online brochure to view all our Trophies, Awards and Presentation items. If you have any inquiries or would like any other general information, please don’t hesitate to contact sales@swatkins.com. We will get back to you as soon as possible, usually within the same day.
We will be supplying our products and services on a pro forma basis and will require payment before any orders are processed or dispatched. This payment structure will continue for the foreseeable future and we apologise if this causes any inconvenience.
Telephone enquiries
During the days we are closed, our telephone lines are off. Please do leave a message on our voicemail and we will ensure we contact you when we next open. At this time for a faster response, emailing sales@swatkins.com is the best method.
Coronavirus Updates
Please continue to keep up to date by visiting our website and social media accounts.
Facebook – Twitter – Instagram – LinkedIn
Thank you for your continued support.
We look forward to continuing to serve you with the Finest Presentation Awards in 2021.
We are ready and eager to learn this ‘new normal’ and endeavor to provide only the best service and quality of product for many years to come.
Keep well, take care and we send our best wishes to you, your team and your family.
From all the team at 
